When purchasing product(s) from us, you must accept these general terms and conditions, hereafter referred to as the “Terms”.
GENERAL
These Terms shall apply when private individuals (i.e. consumers), hereinafter referred to as the “Customer”, or “you”, purchases products from Carpe Diem Beds (both in store and at our website(s), currently located at https://www.carpediembeds.dk/, together with any associated website(s)), for private use only. We are Hilding Anders Denmark A/S, a company registered in Denmark, CVR: 1983590 and our registered office is at Fabriksvej 13, 7760 Hurup Thy, Denmark. References to “us”, “our”, “ours” refers to Hilding Anders Denmark A/S.
By accepting our Terms, you confirm that the data that you have provided is correct. We are committed to protecting your privacy and your personal data as set out in our separate Privacy Notice.
These Terms do not affect any rights that the Customer has under applicable consumer legislation. In the event of a conflict between these Terms and applicable consumer legislation, the latter shall prevail.
We reserve the right to amend these Terms at any time without prior notice as long as the amendments are not substantial in relation to an already made order and we reserve ourselves for any errors in information about the products and their availability. The Customer’s purchase of products is subject to the Terms applicable and accepted by the Customer at the time of the Customer’s order.
In case of any questions in regards to Carpe Diem Beds or our Terms, please contact us at customerservice@carpediembeds.com.
BUSINESS INFORMATION
Telephone to store: +45 35 13 41 50
Store Opening Hours:
Mon-Friday 10-18
Saturday 10-17
Store address:
Ny Østergade 7, 1101 København, copenhagen@carpediembeds.com
Factory address:
Alvestavägen 77, 330 17, Rydaholm
CVR:
556289-7941
Contact our customer service:
Email: customerservice@carpediembeds.com
ORDERS, PRICES AND FEES
In order for you to register an account or buy products via our website, you must be at least 18 years of age.
To register an account and purchase products from this website or in store you must accept these Terms. By placing an order for products, the Customer agrees to these Terms and undertakes to comply with them. If we accept the Customer’s order, a legally binding agreement, including these Terms, is entered into between the Customer and us.
All prices that are displayed on the website and in store are inclusive of all costs, including VAT and shipping costs or the calculation method of the shipping costs. For shipping prices according to our different delivery options, see below under the heading “Delivery”. We will also insert the different delivery options with associated shipping costs on the product page(s) and when adding the product(s) to the basket before payment.
We will confirm receipt of your order via an order confirmation email to the email address that you entered when submitting the order. Please verify that your order confirmation matches what you ordered. If it does not match your order, please contact us immediately at customerservice@carpediembeds.com.
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory or because you are located outside our delivery areas, as stated on our website or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
METHOD OF PAYMENT
PAY BY CARD - CONVENIENT AND SECURE
We offer secure card payment with Visa, Amex, Mastercard and Diners Club. No card fees apply. We never store or record sensitive information, such as credit card details, we encrypt your card number to make your purchase secure.
PAY FOR YOUR GOODS ONLINE
We will not withdraw the outstanding amount from your bank account until the product is ready for shipment unless the product has been personalized to your needs as further described below.
RIGHT OF WITHDRAWAL
This section “Right of Withdrawal” applies only to purchases made on our website.
The Danish Consumer Contracts Act gives you as a consumer the right to cancel your purchase within 14 days from the date your products have been delivered (withdrawal period), or in case you have ordered several products, from the date you received the last product of the order in your possession. Please note, however, that the withdrawal period can be exercised immediately after you have placed your order, and you do not have to wait for the withdrawal period to start. If you choose to exercise your right of withdrawal, the products must be sent back to us at the latest within 14 days from when you notify us thereof.
The Danish Consumer Contracts Act permits certain exceptions to the right to cancel a purchase. At Carpe Diem Beds, we manufacture handmade beds with accessories that are specifically made for you, so-called “made-to-order” products. As these goods are custom-made according to your specifications (including with respect to choices of colour and materials), which means that we cannot issue a right of withdrawal for these specific goods cf. section 18(2)(3) of the Danish Consumer Contracts Act.
The right of withdrawal also does not apply to goods with broken seals that cannot be properly returned for health or hygiene reasons cf. section 18(2)(5) of the Danish Consumer Contracts Act. This exception includes, for example, duvets, pillows, towels, mattress covers, bed (top) mattresses, duvet covers, pillowcases, sheets and similar products.
However, the right of withdrawal does apply to purchases of our accessories such as decorative cushions, scented candles, bed legs. When purchasing these products, you have the right to withdraw within 14 days as described above. If you wish to exercise your right of withdrawal, please contact our customer support via email at customerservice@carpediembeds.com.
If you cancel your purchase, you shall use the return shipping label that comes with your delivery. We also ask that you return your product in the original packaging as a postal parcel or letter. When you return the product, it must be unused and have all product labels and tags attached. To return a shipment, you must fill in the return note included in your shipment with details of what you are returning. You are also welcome to return products to our store. To make a return in store, you need to show a valid receipt or other documentation of the purchase.
In the event that you choose to cancel and return your entire order and provided it is not for made-to-order product(s), we will refund 100% of the amount that you paid for the products. Refunds are made within 14 days of receiving your products back. If the weight of the item(s) does not exceed 20 kg and the item(s) does not exceed the dimensions for parcel delivery, we will also cover the return freight costs. If the weight of the item(s) exceeds 20 kg or if the item(s) exceeds the dimensions for parcel delivery, you will be responsible for the return freight. As a customer, you are responsible for ensuring that the consignment is not damaged when you return it to us. Always keep the delivery note/return freight note until the return has been completed.
You have the right to examine the goods to determine their characteristics and functioning. If your handling of the goods has resulted in a reduction in their value due to handling to a greater extent than was necessary to determine their characteristics or function, a deduction of an amount corresponding to the reduction in value will be made.
Please find the withdrawal form attached to the Terms. If you have any questions regarding your right of withdrawal, please contact us via email at customerservice@carpediembeds.com or visit our store at the address indicated above.
THE CUSTOMER’S RIGHT OF COMPLAINT AND UNCOLLECTED PACKAGES
RIGHT OF COMPLAINT
In accordance with the Danish Sale of Goods Act, you as a consumer always have the right to complain about a product within two years from when you discovered the defect, provided that the product was defective at the time of delivery. Furthermore, we give you the possibility to claim for frame and spring breakage up to 25 years after you bought the product, and up to 10 years for engine breakdown when buying our adjustable beds.
Please note that should you discover any defect in the product you have purchased, whether the defect is discovered immediately upon delivery or at a later date, it is important that the defect is reported to us within a reasonable time of when you noticed, or should have noticed, the defect.
We therefore urge the Customer to inspect the product particularly carefully upon receipt. We recommend that you do not accept a product that is damaged, but instead have the driver bring it back and ask that the damage discovered be noted.
UNDELIVERED PARCELS
If you do not collect your shipment within 14 days of receiving a notice to collect, we reserve the right to charge a fee of 200 DKK. This corresponds to the actual cost of return freight.
REFUND
The way in which you receive your refund after having exercised your right of withdrawal or right of complaint, as the case may be, depends on the method with which you chose to pay for your product(s), as the corresponding method will be used for the refund.
DELIVERY
We deliver goods to you who order in Denmark in different ways depending on the goods and services you have purchased from us. Please note that we do not transport goods outside of Denmark.
Accessories
Free DK delivery when you spend 1000 DKK or more, 100 DKK shipping fee is added for orders below 1000 DKK. We deliver with Schenker/GLS and will notify you when your parcel is ready to leave our factory in Rydaholm, Sweden.
Beds, Headboards, Mattresses, Tables & Toppers
Beds and larger accessories (such as mattresses, furniture, etc.) are delivered by one of our selected carriers. Below you will find our different delivery options.
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Basic Delivery
Once your bed or accessories have arrived at a local terminal, you will be contacted to arrange a delivery date and time to your address. The delivery will be made by one (1) person and the goods will be delivered to the property line. Please note that you must carry the bed(s) and accessories into your home yourself.
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Standard Delivery
Once your bed has arrived at a local terminal, you will be contacted to arrange a delivery date and time to your home address. You will then be contacted by the transport company via SMS approximately 30 minutes before the bed arrives (according to the agreed time). Two people will carry the bed(s) to the room you designate.
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Silver Delivery
Once your bed has arrived at a local terminal, you will be contacted to arrange a delivery day and time to your home address. You will then be contacted by the transport company via SMS approximately 30 minutes before the bed arrives (according to the agreed time). Two people will carry the bed(s) to the room you designate. The bed(s) will be unpacked and assembled (no wall mounting is included). Packing materials are removed and recycled.
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Gold Delivery
Once your bed has arrived at a local terminal, you will be contacted to arrange a delivery date and time to your home address. You will then be contacted by the transport company via SMS approximately 30 minutes before the bed arrives (according to the agreed time). Two people will carry the bed(s) to the room you designate. The bed(s) will be unpacked and assembled (no wall mounting is included). Packing materials are removed and recycled. Your old bed will be removed and sent for recycling (please note that only the bed will be removed, not the bed frame or bedside table, for example).
DELIVERY TIME
- Delivery time on our beds, headboards and bed mattresses with Classic Collection fabrics is 7 - 8 weeks.
- Delivery time for our beds, headboards and bed mattresses with Exclusive Collection fabrics is 7 - 8 weeks.
- Delivery time for other products is approximately 2 - 10 days, days depending on the product and provided we have the item in stock.
Please note that the delivery time is only an estimate and not binding. We will let you know if there will be any delays in when we will deliver your products to you, and we will inform you about its status. We are liable for any damages or costs due to delayed delivery only to the extent required by mandatory law and subject to the exclusions set out in the Force Majeure clause below.
RETENTION OF TITLE AND COPYRIGHT
To the extent permitted by mandatory legislation, the products shall remain our property and we reserve the right of ownership of all the products until the products have been fully paid by the Customer.
Further, the content of our website, including, but not limited to, text, logotypes, stills, moving pictures, sounds, layout and software, is copyrighted and belongs to us. The information on the website must not, besides for purely private purposes or where it is expressly permitted, be copied, reproduced, altered, transferred or stored in any form whatsoever. The Customer does not acquire ownership of such content or intellectual property rights by visiting the website or by ordering products from us.
DISPUTES
Disputes should primarily be resolved by mutual agreement after discussion with our customer service.
In case of disputes that cannot be resolved between the parties, we recommend that you turn to the Center for Complaint Resolution (”Center for Klageløsning”), Nævnenes Hus, Toldboden 2, 8800 Viborg, www.naevneneshus.dk. We follow their recommendations.
If you are a resident of the EU and wish to make a complaint about a product purchased from us, you can also use the online complaints platform available on the European Commission's website: http://ec.europa.eu/odr.
For information on your rights as a consumer, we recommend that you visit the Danish website: https://www.forbrug.dk/ or the website of the Danish Consumer Ombudsman: https://www.forbrugerombudsmanden.dk/. Of course, you are always free to go to court to have your case heard.
QUALITY GUARANTEE
Any guarantees are valid in Denmark. All products we sell can be used in Denmark. Information about our warranty conditions always accompanies our beds and headboards. If you have any questions about our guarantees, please contact our customer support.
MANUALS
Products that we sell have a manual in English. If a product does not have a manual in English, this is indicated in the product text.
LIMITATION OF LIABILITY AND FORCE MAJEURE
We are only liable for direct damage that we, or someone for whom we are responsible, cause the customer through negligence. We are not responsible for any indirect damage or loss, such as e.g. loss of profit or other consequential damages. The limitations in this paragraph do not apply in cases where we have acted intentionally or grossly negligently or in the event of such liability arising from mandatory law.
In case of an event of force majeure, such as labour disputes, fire, war, mobilisation or corresponding unforeseen military requirement, requisition, confiscation, currency restrictions, rebellions and riots, pandemics, epidemics, lack of means of transport, general lack of goods, restrictions of fuel as well as any defects or delays in deliveries from subcontractors and any other circumstances beyond our control, we may not be able to fulfil its obligations according to these Terms during the time of the force majeure event.
If an event beyond our control occurs that affect our ability to fulfil our obligations under the Terms, we will contact the Customer as soon as possible and the time for our fulfilment of our obligations under the Terms will be extended for the duration of the event beyond our control. The Customer has the right to cancel its order if an event beyond our control occurs and which prevents our delivery of an item to the Customer.
FRAUD
We always report to the police any attempt of fraud or data breach. We reserve the right to decline or stop your purchase in case of any suspected fraud, data breach and/or other sort of abuse of our site. For more information in regards to how we process your personal data, please see our privacy notice.
